It makes sense to use the best tools available for the job, like the nursery that can do the job better than a person. The same goes for your hard-earned money. Advisors should use the latest technology, but technology alone isn’t enough.
A person is still needed to guide the operation, and provide advice to the “client” based on years of training and expertise. I’ve seen several articles in industry magazines about the “robo threat” to advisors.